Fast support with Gietz Helpdesk and Field Service
Whenever help is needed and valuable production time is at stake, our experts are available for you directly via the helpdesk number. After carefully listening to the operator’s description of the problem, a thorough analysis is performed, using remote log-in support functions if required.
Regardless of the location of your machine, the Gietz helpdesk experts can quickly view the machine status and solve many problems directly. This saves you time and money while minimizing downtimes.
Reliable on-site service
If an on-site visit is required, we send our highly trained service technicians together with the necessary spare parts to solve problems quickly and efficiently. To ensure that this happens smoothly and without delays, we attach great importance to careful travel planning. Through precise coordination, we ensure that our technicians arrive at the customer's premises on time and can concentrate directly on solving the problem.
Our Technical Support team
Monday - Friday,
7 am to 6 pm (CET/CEST)
Antonio Campitelli
Michael Konrad
Our Field Service
- Alfred Weibel
- Bozidar Markovic
- Christian Deck
- Christoph Grübel
- Fhernand Burkart
- Harry Blazsek
- Ivan Milanovic
- Marco Schuler
- Patrick Krämer
- René Bestvater
- Salih Yildirim
- Thomas Stöckli
- Urs Wunderli