Global After Sales Service
Gietz-machines require the very minimum of regular servicing, as the experience of millions of operating hours has been integrated into every machine. For this servicing, you can rely on Gietz and its international partners at all times. This is also the case for the availability of customer service, the rapid arrival of service technicians and the prompt delivery of spare parts – all of which are a matter of pride for us. More than 30’000 different items are in stock. This applies for all Gietz-machines, even if they were purchased many years ago.
Our Service portfolio offers different Service modules which can be agreed as per your requirement. Service work is only carried out by technicians who have been trained in our factory in Switzerland. You can thereby rely on their specialist capabilities at all times.
This all-round carefree package offers:
- Warranty extension up to max. 10 years
- Periodical fitness checks on the machines
- Service technicians as per requirement
- Case prioritisation if necessary
- Spare parts included
- Helpdesk und Remote Services during production disturbances
Periodical inspection of your machines:
- Proactive action against production disturbances
- Detailed status reporting
- Recommendation for any required spare parts
- Machine parameter optimization
- Advice on the improvement of the production process
Helpdesk & Remote Services
You can count on qualified, fast and targeted support by our experts during production disruption.
Gietz and its partners are always there for you, both today and tomorrow.